Privacy Policy

PRIVACY POLICY

FRAME AND FORM LIMITED

Effective Date: 16 June 2026

1. Introduction

FRAME AND FORM LIMITED ("we", "our", "us", or "the Company") is committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, communicate with us, or use our services.

2. Company Information

FRAME AND FORM LIMITED

Company Number: 17225944

Registered Office:

27 Old Gloucester Street

London

WC1N 3AX

United Kingdom

Email:

support@frameandformbranding.com

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the above email address.

3. Information We Collect

Depending on how you interact with us, we may collect the following personal information:

Information you provide

This may include:

• Full name

• Email address

• Telephone number

• Company name

• Billing information

• Postal address

• Information included in enquiries

• Project requirements

• Communications with us

Information collected automatically

When visiting our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of visits

• Referral URLs

• Website usage information

Cookies

Our website may use cookies and similar technologies to improve user experience, analyse traffic, and remember preferences.

You can manage cookie preferences through your browser settings.

4. How We Use Your Information

We use personal information to:

• Respond to enquiries

• Provide branding and creative services

• Deliver projects

• Process invoices and payments

• Manage client relationships

• Improve our website

• Send service-related communications

• Comply with legal obligations

• Prevent fraud and misuse

• Maintain business records

Where legally required, we will obtain your consent before sending marketing communications.

5. Lawful Bases for Processing

Under UK GDPR, we process personal information under one or more of the following lawful bases:

• Performance of a contract

• Legitimate interests

• Legal obligation

• Consent

• Protection of vital interests (where applicable)

6. Marketing Communications

If you choose to receive marketing communications from us, we may send updates regarding:

• Company news

• Branding insights

• New services

• Promotions

• Events

You may unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.

7. Sharing Your Information

We do not sell your personal data.

We may share information with trusted third parties where necessary, including:

• Website hosting providers

• Email service providers

• Cloud storage providers

• Payment processors

• Professional advisers

• Accountants

• Legal advisers

• Government authorities where legally required

All third parties are required to protect your information appropriately.

8. International Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including:

• UK International Data Transfer Agreements (IDTAs)

• UK Addendum to the EU Standard Contractual Clauses

• Adequacy Regulations where applicable

9. Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Retention periods vary depending on the type of information and legal requirements.

10. Data Security

We implement appropriate technical and organisational measures to protect your information against:

• Unauthorised access

• Accidental loss

• Misuse

• Alteration

• Disclosure

• Destruction

Although we strive to use commercially acceptable methods to protect your personal data, no method of electronic transmission or storage is completely secure.

11. Your Rights

Under UK GDPR, you may have the following rights:

• Right of access

• Right to rectification

• Right to erasure

• Right to restrict processing

• Right to data portability

• Right to object

• Rights relating to automated decision-making

• Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact:

support@frameandformbranding.com

12. Children's Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal data relating to a child has been collected without appropriate consent, we will delete it promptly.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage users to review the privacy policies of any external websites they visit.

14. Cookies

Our website may use:

• Essential cookies

• Performance cookies

• Analytics cookies

• Functional cookies

• Security cookies

Where required by law, we will request your consent before placing non-essential cookies.

You can change your cookie settings through your browser at any time.

15. Complaints

If you are unhappy with how we handle your personal information, we encourage you to contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website together with an updated effective date.

17. Contact Us

FRAME AND FORM LIMITED

Company Number: 17225944

Registered Office:

27 Old Gloucester Street

London

WC1N 3AX

United Kingdom

Email:

support@frameandformbranding.com