Refund Policy
Refund Policy
Fusion Movement Ltd
Company Number: 16855877
Registered Office:
20 Wenlock Road
London
England
N1 7GU
Effective Date: 08/06/2026
Refund Policy
At Fusion Movement Ltd, we are committed to providing high-quality products and services. We value customer satisfaction and aim to deal with refund requests fairly, transparently, and in accordance with UK consumer law.
1. General Policy
Refunds will be considered on a case-by-case basis and in accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 where applicable.
2. Services
If you purchase a service from Fusion Movement Ltd:
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You may cancel before the service has begun and receive a full refund unless otherwise agreed.
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If work has already commenced with your consent, we may deduct a reasonable amount for work already completed.
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Once a service has been fully delivered, refunds will generally not be available unless the service was not provided with reasonable care and skill.
3. Digital Products
Where digital content is supplied immediately after purchase, you acknowledge that by requesting immediate access, you may lose your statutory right to cancel.
Due to the nature of digital products, refunds are generally not provided after access or download has been granted unless required by law.
4. Physical Products (if applicable)
If you purchase physical goods:
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You may have the right to return unused items within 14 days of receiving them under the Consumer Contracts Regulations.
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Items must be returned in their original condition unless faulty.
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Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.
5. Faulty or Incorrect Products
If you receive an item that is faulty, damaged, or not as described, please contact us within 30 days of receipt.
Where appropriate, we will offer:
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A replacement;
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A repair; or
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A full refund.
6. Non-Refundable Items
Unless required by law, refunds will not normally be issued for:
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Services that have already been completed.
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Digital products after access has been granted.
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Products damaged through misuse.
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Purchases made outside any applicable cancellation period where no legal right to a refund exists.
7. How to Request a Refund
To request a refund, please contact us with:
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Your full name;
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Order or invoice number;
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Date of purchase;
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Details of the issue; and
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Any supporting evidence where applicable.
We aim to respond to all refund requests within 5 business days.
8. Refund Processing
Approved refunds will normally be processed within 5–10 business days using the original payment method.
Depending on your payment provider, funds may take additional time to appear in your account.
9. Contact Us
If you have any questions regarding this Refund Policy, please contact:
Fusion Movement Ltd
20 Wenlock Road
London
England
N1 7GU
Your Statutory Rights
Nothing in this Refund Policy affects your statutory rights under the laws of England and Wales, including your rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation.